Manager 1, Installation & Service

Comcast West Palm Beach, FL

About the Job

Business Unit:

Job Summary:
Responsible for providing leadership, motivation, and direction to
improve and continue providing outstanding customer service. Manages the
daily activities of Installation & Service Supervisors and/or
Installation & Service work groups. Reviews short-term perspective for
professional content and against objectives, budgets, schedules and
quality levels. Translates approved objectives into work plans and
procedures. Enforces policies and recommends adjustments. Negotiates
with senior management for resources and priorities that affect
functions and to gain cooperation for resources that directly affect
areas of accountability. Selects, motivates, and reviews performance of
staff. Appraises job performance, implements discipline, sets work
schedules, monitors performance, maintains morale, builds teamwork,
resolves employee problems, meets goals, recommends employment status
changes, and maintains all related personnel and administrative files
and records.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Provides leadership and direction to Service & Installation
departments in order to ensure compliance with FCC, state and federal
regulations while maintaining budgetary requirements.
- Administers policies, procedures, and tracking in order to facilitate
continuous improvement focused on Comcast "Think Customer First
- Promotes safety awareness (and OSHA regulations) with Associates in
order to provide a work environment free from injury.
- Anticipates and resolves customer and community concerns quickly
through effective leadership in order to promote Comcast as a good
community citizen.
- Assists in cultivating relationships with contractors and assigning
work to contractors to ensure sufficient manpower while meeting contract
labor budget.
- Responsible for maintaining department budgets, completing reports on
a timely basis, and monitoring and controlling expenses.
- Assists in hiring, coaching, developing, and preparing performance
evaluations, giving feedback of Associates to ensure a quality work
- Oversees the development and deployment of staff and approves
performance reviews.
- Enhance and enrich Associates' technical knowledge and skill levels to
ensure excellence with respect to service reliability and picture
- Collects, analyzes, and summarizes information and trends to prepare
reports.-Oversees complex or major installations of systems
equipment.- Coordinates orders and deliveries with other vendors during
the system implementation phase.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.- Functions as
primary customer liaison between contract signing and cut-over of
system.-Makes software configuration requirements and necessary
modifications.- Accountable for the success and budgeted profitability
of specific projects.

Job Specification:
- Bachelors Degree or Equivalent
- Other Professional Certification
- Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer