Principal Operations Engineer

Comcast Philadelphia, PA

About the Job

Business Unit:

Job Summary:

Responsible for building, managing, operating, and continuously improving Systems that support Comcast's customer facing applications, back office, and provisioning infrastructure in a 24/7 environment. Focuses on architecting, building, deploying, and stabilizing code, services, systems, and tools. Drives standardization and service focused instrumentation. Provides subject matter expertise. Resolves break/fix scenarios, engaging broader teams as necessary; and partners/leads vendors and regions to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast, and rapid restoration. Works and directly leads external vendors, third parties, and associated agencies when necessary to address issues across the infrastructure. May participate on 24/7 on-call rotation. Acts as a technical expert in own area within the organization. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a team, but does not directly manage people.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
  • Win as a team-make big things happen by working together and being open to new ideas
  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
  • Drive results and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities

  • Develops solutions for very complex and wide reaching systems engineering problems. Sets new policies and procedures to handle future issues.
  • Creates systems engineering and architectural documentation to be used by others to build and maintain systems.
  • Be responsible for end-to-end operation support in a DevOps model.
  • Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
  • Designs new hardware and virtualization architecture to support rapid software development.
  • Designs and develops application performance management.
  • Designs and develops automation tools to support DevOps initiatives.
  • Analyzes systems and makes recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
  • Leads end-to-end audit of monitors and alarms based on subsystem knowledge.
  • Takes the lead on defining the requirements for new tools required for operations.
  • Utilizes time management and project management skills to lead the resolution of issues in a timely and organized manner, effectively communicating necessary information. May consult directly with clients or third party vendors; provides subject matter
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Oher duties and responsibilities as assigned.

Education Level

Bachelor's Degree or Equivalent

Field of Study

Engineering, Computer Science

Years of Experience

Generally requires

11+ years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer