Sr. Business Intelligence Analyst

Comcast Philadelphia, PA

About the Job

Business Unit:

The Cable Cash Management team is responsible for the processing and reconciliation of the Cable Division's diverse stream of customer payments and refunds. This includes partnering with Comcast's technology team to develop and deploy payment solutions that provide a frictionless experience to our customers. The team is also responsible for payment strategy, including selection and management of third party vendors within the payments ecosystem. Monthly reporting and analysis of payment and billing data to drive strategy is another critical area of responsibility. Cross-functional projects to address Company goals, such as digital adoption (autopay and paperless billing) and enhancing the customer's experience complete team's focus areas.

Job Summary:
Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and maintains standard reporting measures, quantitative explanation of relevant data, and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, in order to enhance the customer experience and drive operational efficiencies. May provide financial reporting, revenue analysis support, discount monitoring, promotional modeling, and subscriber reporting issue resolution to various departments within the company. May act as a subject matter expert for all payment processing related inquiries and projects. Has in-depth experience, knowledge and skills in own discipline. Acts as resource for colleagues with less experience or knowledge in subject matter.

Core Responsibilities:
- Provides weekly, monthly, and annual reports. Provides special reports and analyses to support the business as necessary.
- Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data.
- Conduct regular audits to ensure data integrity.
- Identifies issues, analyzes available data and information, and recommends changes to management.
- Creates and maintains multiple operational reporting tools.
- Provides analytical support of actual results against budget and feasibility of proposed business strategies.
- Consolidates data reports and delivers to help drive data-based strategic decision making.
- Provides analysis prior to and following any recommended changes.
- May create and maintain compliance reports that identify discrepancies within the Company's billing systems.
- Provides user feedback to management and helps influence future systems enhancements.
- May provide guidance and direction on complex database transactions.
- Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.
- May prepare reports to be used by other departments to correct billing issues.
- Other duties and responsibilities as assigned.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Key Skills:
- SQL experience creating queries, pull/analyze data
- Power Point skills essential for building decks to present insights
- Tableau experience preferred. Data Visualization software- MicroStrategy, QlikView, etc.
- Information Systems/Analytics Background
- Strong communication skills.
- Ability to lead projects from start to finish.

Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer