Network Engineer 3

Comcast Centennial, CO

About the Job

Business Unit:

Summary:

Responsible for implementing and troubleshooting SD WAN or other new services in all regions of the Commercial Services network on the Test & Turn Up team. Resolves all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed. Troubleshoots and provides resolutions according to established practices and procedures. Provides project management and status updates. Contributes on cross-functional teams, as required. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Core Responsibilities:

  • Demonstrates proficiency in all service types and equipment types.
  • Must have advanced knowledge of various layer 1-4 protocols and concepts such as static routing, BGP, QOS, VPN, Traffic Steering, VRRP/HSRP, etc.
  • Familiar with LAN/WAN technologies and support.
  • Familiar with Unix/Linux.
  • Familiar with DOCSIS.
  • Tests and turns up new circuits in a production commercial services environment, according to Comcast practices. May recommend new practices and procedures, as necessary.
  • Interfaces with commercial customers in regards to commercial product offerings.
  • Troubleshoots issues, providing resolutions according to established practices and procedures.
  • Coordinates and resolves service issues with providers and vendors to ensure accurate and timely implementation of new SD WAN services.
  • Coordinates and implements new features, technologies, upgrades, and patches in the production environment with respect to circuit design, turn up, and test.
  • Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into database.
  • Opens and updates service tickets in database/tracking system.
  • Provides expertise and guidance to junior team members.
  • Provides technical training to junior team members.
  • Other duties and responsibilities as assigned.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Work with internal and external customers in a courteous and professional manner.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Education Level: Bachelors Degree or Equivalent

Field of Study: Engineering

Certifications: CCNA or JNCIA, CE-A or CE-P preferred

Years Experience: Generally requires 5-7 years related experience

Compliance: Comcast is an EEO/AA/Drug Free Workplace.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications





Comcast is an EOE/Veterans/Disabled/LGBT employer