Sr Manager - Supplier Compliance & CMO

RAI Services Company Winston-Salem, NC

About the Job

Reynolds American Incorporated is positively transforming the tobacco industry. We’re a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco consumers enjoy tobacco in the 21st century.

When other companies talk about growth, they only talk about size. At RAI, we focus on the growth of our people. We take pride in each other’s growth and well-being throughout our careers. We invest in your career and total well-being because we know our companies succeed when our people thrive.

At the RAI companies you’ll have the opportunity to work on iconic brands and revolutionary products by collaborating with visionary, principled and passionate people every day.

This position is within Reynolds American Services Company—a subsidiary that provides support services, including compliance, HR, law, finance, information management, and more to all of the subsidiaries of RAI.


The Senior Manager QA Audits is responsible for managing supplier audit activities to ensure their compliance with RAI Operating Company requirements and applicable regulatory obligations.


Principal Duties and Responsibilities:

Lead, manage, and develop direct reports in a high performance culture via goal setting, coaching, performance evaluation, succession planning, and development plans

Provide leadership for the Procurement management processes related to direct material suppliers and contract manufacturers

Serve as advisor on documented supplier management processes: supplier requirements, reviews, audits, and creation of mutually agreed upon specifications.  Provide oversight to ensure supplier management activities are conducted timely

Provide support for identification and leadership of Continuous Improvement activities

Ensure supplier adherence to FDA, GMP, and HACCP plans as they relate to scheduled activities

Support Product Security and Tamper Prevention activities with site assessments and ensuring proper supplier controls are implemented and maintained

Promote consistency through organizing and conducting supplier audits

Provide leadership in developing documentation for the RAI OpCos for various GMP standards

Support Indirect Procurement and related processes to be compliant and drive continuous improvement

Manages contracts for consultant projects

Assesses consultant staffing and manages projects with third party service experts

Manages information gathering and monitoring processes

Manages ongoing and special reporting to ensure reports are complete in a timely manner for Key Performance Indicators and CMO compliance

Oversees and makes presentations for Regulatory Oversight Committee, Regulatory Management Review, Fast Forward and other key stakeholders



Job Requirements:


4 year undergraduate degree in scientific or engineering realated Associate degree



Minimum 7 years of experience working with regulations or compliance processes

Strong experience working with battery power sources and electronics

Experience managing projects and working with consultants/contract personnel

Experience with supplier management


Required Skills:

Fluent in reading and speaking Mandarin Chinese and English to support functions assigned to the role

Results-oriented with the ability to prioritize and multi-task to meet requirements

Strong adherence to process and protocol

Attention to detail and resolution

Ability to work proficiently in Excel, Word, PowerPoint, SharePoint

Strong interpersonal skills with ability to interact and collaborate

Team-oriented demonstrating collaboration skills with business partners

Effective, accurate oral and written communication skills

Ability to manage multiple projects simultaneously

Demonstrated technical leadership skills

Ability to work with minimal oversight and drive execution with a sense of urgency


Preferred Skills:

Understanding of Regulatory Compliance Framework

Willingness and ability to achieve and maintain regulatory knowledge through job experience and with ongoing courses and seminars


Physical Requirements:

Extensive business travel will be required, possibly resulting in an international assignment


Compensation/Targeted Bonus

  • Competitive Annual Salary
  • Targeted Annual Bonus
  • Relocation assistance available for those who qualify.


Benefit Summary

Our company offers very competitive compensation and benefit plans, including:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Comprehensive health- and welfare-benefits package
  • Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service
  • Company-paid sick and personal days, funeral leave and jury duty leave
  • Confidential personal financial counseling service
  • On-site health clinics and fitness centers
  • A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
  • Health-care advocacy service
  • Volunteer service opportunities
  • Federal credit union membership through Allegacy Federal Credit Union
  • Extensive training opportunities  


Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Niconovum USA, Inc.; Niconovum AB; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; and Reynolds Brands, Inc..

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Our organization offers a level of challenge, responsibility and creativity for motivated employees that stands apart from the crowd.

We are also committed to employing a diverse workforce and valuing different perspectives, experiences and talents to maximize the company's potential for successfully achieving its business objectives.


Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly.

Telephone: 262-439-1893