Sales Engineer

Comcast Centennial, CO

About the Job

Business Unit:

Summary

This individual will play a key role within Comcast Business by providing best in class customer solutions and technical sales support as part of the Managed Enterprise Solutions Sales organization. The individual helps close customer opportunities by being the technical influencer and integrates sales team strategy to meet and exceed company goals. Individual will develop solutions with Comcast's full suite of WAN and Managed Network Services and is focused on Fortune 100 clients. This particular role requires a broad understanding of access and networking technologies with emphasis on Managed Services, Professional Services, Ethernet, Optical and IP Networking with a focus on distributed retail, oil/gas/energy, manufacturing and technology industries.

The individual will act as technical lead on the account team and will be responsible for understanding all Customer technical and business requirements. They will help develop proposals, solution diagrams and technical presentations both to customers and internal senior executives. Will work with Customer to build strong lasting relationships and ensure that all internal team members understands customer’s current network landscape and future requirements. Acts as a technical expert for all Comcast Business products and services. May work independently or as part of a team on more complex projects and accounts. Provides mentoring and guidance to junior team members and across other organizations. Provides updates and accurate reporting to leadership on specific customer due dates, network/capital costs and other portions of current opportunities. May be responsible for leading a team, but does not directly manage people.

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Core Responsibilities

- Develop solutions leveraging Comcast Managed Network Services portfolio including

Managed Broadband, Managed Router, Managed WiFi, Managed Security, Unified

Communications/Voice and Ethernet products.

- Demonstrates advanced solution selling abilities and effective, pro-active customer communications.

- Attends customer meetings in person and via the phone. Interacts with all levels of customer's management team to drive new sales.

- Engineer customized highly available networks adapted specifically for the unique requirements of that particular industry while staying within set budgets and financial targets.

- Documents, via diagrams and writing, and presents the solution to the customer while describing the benefits of the solution and building relationships with customers as a trusted advisor.

- Generate as-built diagrams internally and externally as required, provide post sale support to implementation and operations teams ongoing.

- Assist in the preparation of RFP’s, designing cost-effective solutions plus solving configuration challenges through the standard or Individual Case Basis (ICB) process.

- Collaborate with Network Engineering and Solutions Architecture, Product

Management and Marketing teams to fully support the Presales Effectiveness of the

Sales Engineering teams.

- Participate in strategic and tactical account planning.

- Possess and maintain the business acumen to anticipate future trends, competitive

landscape, understand how organizations generates profits and manages cost and

translate market knowledge into business opportunities.

- Review all technical aspects for quality of an opportunity before the opportunity is accepted as sold.

- Lead the introduction of a new product, process or technology within the Comcast

Business Sales Engineering community.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Must be able to travel regularly as required.&

- Regular, consistent and punctual attendance. Must be able to work nights and

weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

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Education Level

- Bachelor’s Degree or Equivalent

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Field of Study

  • Engineering, Telecommunications, Computer Science or (or equivalent)

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Certifications

- CCNA/CCSA/CCNP/CCSP desired (or equivalent experience)

- MEF CECP/Cisco CMNA/Fortinet NSE/Ciena CE-A/Juniper JNCIA (or other industry certifications)

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Years of Experience

- Generally requires 11+ years related experience.

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Additional Requirements:
- Generally requires 3+ years related experience working with Enterprise level customers on complex networks.
- Extensive background in design and deployment of complex optical, data, video and voice networks highly preferred.
- Adept in developing and delivering technical presentations.
- Experience with the following:
- MAN/WAN technologies including Carrier Ethernet, SD-WAN, IP-VPN/MPLS, Wavelength and SONET
- Internet, Peering, TCP/IP, Border Gateway Protocol (BGP)
- Layer 1 Access Networks (Optical/WDM, Hybrid Fiber Coaxial, Twisted Pair Copper)
- Layer 2/3 networking and protocols (Switching/Bridging, VLAN’s, L2CP, Routing and Security)

- Advanced Voice networking technologies including VoIP, SIP, Packet Cable and TDM

- Software Defined Networking (SDN), Network Function Virtualization (NFV), Orchestration and Cloud based networking
- Business Continuity and Disaster Recovery concepts

- GIS fiber routing and mapping experience preferred,
- Excellent project management skills
- Excellent verbal and written communicator with ability to explain technical concepts in simple and understandable terms to a layperson
- Strong presentation skills
- Self-motivated, project oriented individual
- Able to accomplish tasks and projects without the need for constant supervision
- Proficient in Microsoft Office, Microsoft Visio, Salesforce and other desktop and engineering applications and tools
- Team player, able to handle ambiguity, anticipate and react to changes quickly in a fast paced sales environment

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Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

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Comcast is an EEO/AA/Drug Free Workplace.





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