Program Manager 2, Managed Service Provider

Comcast Philadelphia, PA

About the Job

Business Unit:

Job Summary:

Responsible for managing the complete life cycle of straight-forward to moderately complex projects/orders with assigned MSP (Reseller) Account orders, to include training, guidance, planning, execution, and delivery to ensure planned/budgeted results are achieved on time.

Manages Business Operational processes connected to the success of automation (portal) and operational "chain" management. Develops Quarterly Business Report reporting, manages timelines, and ensures progress-to-plan, as well as tracking critical project achievements. Coordinates the activities of a cross-functional internal Comcast Support teams including exempt and non-exempt employees. Works with moderate guidance
in own area of knowledge.

Core Responsibilities:

- Understands the scope of programs as defined by the product, business requirements and the process. Actively participates in the key planning of milestones drives alignment to thesemilestones.

- Drives the development and implementation of key goals, objectives, and success criteria for . Ensures clear communication and alignment with stakeholder and deliveryteams in cross-functional departments.

- Works with senior staff members to identify and obtain participation from required cross-functional core teams to support projects

- Manages all assigned MSP Channel projects to completion, ensuring on-time delivery, meeting of timeframe and SLA demands, and maintenance of overall project ownership.

- Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to parameters and appropriate processes.

- Serve as liaison with Divisional and Regional market resources to markets, system and resources fordeployment.

- Facilitates weekly project amnd/or Operational meetings with assigned MSP Accounts

- Consistent exercise of independent and collaborative judgment and discretion in matters ofsignificance.

- Delivers on commitments while demonstrating a high level of integrity and respect for all teammates andstakeholders.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) asnecessary.

Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Business, Project Management experience
- Generally requires 2-5 years related experience

Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer