Analyst 3, Data & Telecommunications

Comcast Philadelphia, PA

About the Job

Business Unit:

Job Summary:
Responsible for overseeing technical expertise to ensure that voice
and/or data communications and network facilities are sufficient,
appropriate, and functioning along with ensuring that voice and/or data
systems perform at optimum and cost-effective levels. Determines causes
of system malfunctions and directs or performs corrective actions.
Handles highly technical complex problems and be called on to consult
for other projects. Viewed as a Subject Matter Expert within the
organization. Provides coaching to junior-level employees. Has in-depth
experience, knowledge and skills in own discipline. Usually determines
own work priorities. Acts as resource for colleagues with less
experience.

Additional responsibilities include:

Cisco CUCM, Unity and VoIP Administration

Design/support of server load balancing

Support of enterprise IP network schemes

Network SNMP, DNS and DHCP administration and maintenance

Cisco ACS, NAM and WISM administration and maintenance

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Participates in the design and maintenance of telecommunications
networks; resolves complex network operating problems.
- Diagnoses and resolves complex network operating problems with
technical assistance from vendors, common carriers, and technical IT
management.
- Analyzes performance of telecommunications network, including usage
and load patterns and systems responses.
- Participates in topology design for new or modified systems, including
the analysis of parameters such as timing responses, recovery
capabilities, automatic diagnostics, redundancy capacity.
- Directs and performs installation of telecommunications/network and
test equipment.
- Develops and enforces policies, work instructions, and procedures in
support of Company requirements.
- Directs project team and provides leadership in completing projects.
- Monitor system performance, troubleshoots outages, and manages vendors
to ensure optimal system performance.

- Ability to set-up, configure, upgrade, manage, and troubleshoot)VoIP products as well as Cisco routers, switches, VPN concentrators, firewalls, 802.11 wireless access points, and load balancers preferred.

- Understanding of VMs. Familiar with Cisco and Juniper networks preferred.

- Ability to assist with Avaya phone set installs, configurations and trouble shooting preferred.

- Ability be able to support video conferencing products preferred

- Wan network troubleshooting skills preferred

- Cisco Switches and Routers Configuration experience preferred

- Understanding of route tags and route filtering preferred

- Understanding of transport protocols, routing protocols, and security/authentication protocols at all layers of the OSI model with emphasis on TCP/IP

Server and Data Storage Maintenance preferred

- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Information Sciences, Technology, Computer Science
-
- Generally requires 5-8 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer