Senior Manager, Product Management

Comcast Philadelphia, PA

About the Job

Business Unit:

Job Summary:
Responsible for managing the pricing, packaging, and documenting of new product ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis, and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results.

Core Responsibilities:
- Has extensive experience with IP and advanced networking products, including managed router or software defined wide area networking services (SD-WAN).
- Internalizes and represents the Voice of the customer throughout the product lifecycle.
- Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
- Performs competitive analysis and conducts market research.
- Maintains updated view of key competitive changes.
- Teams with product development to deliver high quality products on time.
- Participates in the strategic planning for enhancements to product content, pricing, packaging, and features.
- Participate in defining product business and functional requirements.
- Provides product support and documentation and develops product materials.
- Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
- Drafts and manages requirements, and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries, etc.).
- Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
- Contributes to the product vision across team, and the organization.
- Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
- Manages change requests.
- Validates downstream deliverables and final offering (business acceptance testing).
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or Equivalent
- Generally requires 8-11 years related experience

- The ideal candidate will have a strong technical background in product management/development, hardware/software infrastructure. You'll need to understand current trends in SDN/NFV and have a good grasp of technologies associated with virtualization and SDN in the NFV space today

- Must be proficient in IP networking and hands on experience with different products and technologies commonly seen in Enterprise networks:Data and IP Services (Routers/Routing (BGP/OSPF)), Switches, MPLS, SDWAN, IPSec, SIP, internet, VPN, SDN/NFV

- Managed Operations (WLAN, LAN, WAN, Managed IP PBX)

- SDN Networking principles including virtualization experience

Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer