Informatics Application Engineer
About the Job
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Discipline: Services and Support
Post-Sales Application Engineering:
Responsible for professional and efficient installation and qualification of Agilent Informatics software solutions sold to customers in a networked environment. Provides onsite and remote customer training on use and benefits of Agilent software platforms.
Participates in Project meetings with the customer and Agilent Project Managers with a focus on being the expert on technical and site readiness criteria to ensure a successful project implementation that meets customers Time to Value requirements.
An Informatics Application Engineer is responsible for reporting accurate information on time spent reflecting the work performed remotely or on site. Maintaining Technical documentation and reporting travel expenses routinely. Takes a proactive approach to maintaining skills appropriate for the role completing all internal and external training programs in a timely manner.
In addition to the main tasks, the Informatics Application Engineer will interface with Agilent Product Support and R&D teams as the voice of the customer on product quality or future software products. The Application Engineer will actively look for Sales opportunities when interfacing with our customers.
An Agilent Informatics Application Engineer is considered the expert in this field.