Mgr 1, SMB Direct Sales (Outside Sales)

Comcast Scotts Valley, CA

About the Job

Business Unit:

Military Experience Welcome!
Benefits for new hires start on Day 1.

Job Summary:
- Responsible for effectively managing and monitoring the sales of an integrated communication structure to small-to-medium business customers in an effort to maximize sales revenues and meet corporate objectives on a consistent basis.
- Assures optimal sales team staffing and training readiness of sales professionals.

Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:
- Maintains expertise on Company's products/services to effectively manage team sales of Comcast Ethernet, Internet, Voice, and TV services to small-to-medium business customers.
- Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal, and motivation techniques.
- Develops, plans, and coordinates sales promotions and incentives to meet business goals and objectives.
- Ensures team and individual rep achievement of all sales, plus quality, goals, and standards.
- Monitors employee performance, and counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis.
- Addresses personnel issues/performance issues in accordance with Company policy.
- Prepares, analyzes, and maintains records of individual and group sales and performance activities relative to business goals and objectives.
- Ensures accurate forecasts of annual, quarterly, and monthly revenue and unit numbers through experience with processing and analyzing of data.
- Designs, implements, and manages overall territory team structure.
- Coordinates efforts with other internal teams and groups to ensure effectiveness and efficiency.
- Possesses excellent written and oral communications, interpersonal skills, and planning and organizational skills.
- Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Comcast Credo, Touchstones, and Promise.
- Coaches, develops, appraises, and motivates individual sales representatives to achieve and exceed assigned objectives.
- Educates sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with organizational training requirements.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Business, Marketing
- Generally requires 7+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer