Manager, Bus Intelligence, Vendor Perf

Comcast Philadelphia, PA

About the Job

Business Unit:

Summary:

Responsible for drawing conclusions, providing consumer insight, and making recommendations based on strategic understanding of the data collected through analysis of business intelligence. May manages team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

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Employees at all levels are expected to:

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- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

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& Core Responsibilities:

- Develops business requirements, assesses current reporting capabilities, and makes recommendations for improvement.

- Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.

- Identifies possible conflicts with the strategy and recommends cost-effective alternatives.

- Conducts full analyses of changes impacting customers and operations and ensures impacts are accurately integrated into forecasts.

- Carries out post-event analyses to validate forecast assumptions and identifies all additional factors associated with changes.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

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Education Level-Bachelors Degree or Equivalent

Field of Study-Business

Years Experience-Generally requires 6-9 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer