Supervisor, SMB Direct Sales (OBSR)

Comcast Miramar, FL

About the Job

Business Unit:

Job Summary:
Responsible for a team of Business to Business Outbound Telesales
Representatives that are focused on generating sales to small-to-medium
business customers over the telephone. Develop, motivate and coach
Representatives to ensure they achieve sales quotas. Customarily and
regularly directs the work of at least two or more other full-time
employees or their equivalent.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Lead team by example in key areas: prospecting, time management,
funnel management, forecasting, product knowledge and closing business.
- Ensure CRM software is accurate and up to date on daily basis.
- Coach and develop all sales representatives in providing superior
customer service, achieving quality standards and meeting performance
expectations by giving timely and appropriate feedback.
- Ensure daily activity targets are met.
- Conducts team meetings to improve skills, share best practices and
deliver key communications.
- Conducts performance reviews and prepare performance improvement
plans; hires, disciplines, and terminates personnel as necessary.
- Partners with leadership in the Business to Business organization to
ensure positive working relationships and effective communication
between functional areas.
- Conduct side by side coaching and call monitoring to ensure compliance
with selling company techniques and strategies.
- Handle escalated customer calls, in a timely manner and to completion
to ensure customer satisfaction.
- Work directly with other supervisors to ensure consistency and
- Provide appropriate feedback to management from consumers and sales
representatives to help business continue to grow and evolve.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or Equivalent
- Generally requires 4-7 years of related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer