Customer Service Coordinator, Collections

Agilent Technologies, Inc. Manesar-Gurgaon, Haryana

About the Job

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible for interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to internal customers and Agilent trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration or lease administration. In a factory environment, order fulfillment activities may include managing direct factory orders, monitoring inventories, coordination of delivery of factory products. Determines and develops approaches to administrative customer service assignments Responsible for customer service tasks which require planning and judgment Solves a broad range of customer service problems varying in scope and complexity
 
Collections Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.

Proficiency in spoken and written english

Good communication skills, with the ability to directly interface with external Customers as well as internal departments.

Customer contact: 80% vVoice and email communication with the customer required.

Required to work closely with Sales & Order management team to resolve customer queries