QA Tech Analyst

Comcast Hamilton, OH

About the Job

Business Unit:

Job Summary:
Responsible for monitoring the operation of the Company's voice, data
networks, and computer data services. Provides technical expertise to
ensure that voice and/or data communications and network facilities are
sufficient, appropriate, and functioning. Participates in crafting
solutions to highly technical complex problems and be called on to
consult for other projects. Works with moderate guidance in own area of
knowledge.

Core Responsibilities:
- Evaluates, recommends, and installs new and upgraded voice/data
networks systems.
- Negotiates contracts with vendors, has billing responsibility to
users, monitors cost-effectiveness, and recommends upgrading of
appropriate systems.
- Monitors, logs, tracks, and resolves hardware and software
deficiencies and notes weaknesses or tendencies toward failure. Produces
gap analyses between existing solutions and best-of-breed to determine
level of effort and cost-benefit to building and supporting best in
class solutions.
- Develops systems requirements and installs telecommunications systems
for new company facilities.
- Monitor system performance, troubleshoots outages, and manages
vendor(s) to ensure optimal system performance.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Job Specification:
- Bachelors Degree or Equivalent
- Information Sciences, Technology, Computer Science, Data analytics
- Reporting experience preferred

- Taleo and strong Excel knowledge preferred
- Generally requires 2-5 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer