Manager, Customer Insights (CX)

Comcast Philadelphia, PA

About the Job

Business Unit:

Summary

Responsible for overseeing daily business operations for CX technology and platforms on the NPS Operations team.& Day to day operations include quality management of data feeds and mappings, regular interaction with our network of champions for training and enhancement requests, and daily partnership with vendors.& In addition, the candidate will manage and implement projects related to the CX survey ecosystem, as well as, maintain roadmaps to ensure timely achievement of milestones.& Conducts investigations and makes recommendations for improved simplicity and flexibility of survey tools and processes. The candidate should proactively seek opportunities for improvements that will add value to the organization as it relates to Customer Experience.& Manage and work closely with stakeholders to align on future platform roadmap and enhancements.

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Employees at all levels are expect to:

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- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

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Core Responsibilities

- Develops, implements, and maintains internal controls to safeguard Company assets.

- Establishes, monitors, and reports on capital and operating expenditures.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Advanced Excel Knowledge

- Ability to manage multiple project and meet key milestones

- Cross channel/geo collaboration on strategic projects and direction

- Other duties and responsibilities as assigned.

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Education Level-Bachelors Degree or Equivalent

Years Experience-Generally requires 6-9 years related experience





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Comcast is an EOE/Veterans/Disabled/LGBT employer