Remote Engineer

Agilent Technologies, Inc. Barueri, São Paulo

About the Job

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

The Remote Support Engineer is a key player in the customer value chain and you are critical in supporting the customer's technical problems. You will be challenged to quickly solve their pre and post sales questions, troubleshooting customer's applications, delivering consulting and education services, being creative in using the latest technologies through phone & internet collaboration and e-Learning platforms.

The complexity of the business environment in a fast growing market demands strong international teamwork with other Agilent organizations and the flexibility to adopt new technologies quickly. A strong customer focus and professional presentation experience is required. You need to have strong analytical skills to analyze and solve technical problems. It is important that you like to communicate and work together with other people in a team.