Customer Service and Program manager

Agilent Technologies, Inc. Singapore,

About the Job

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.



*Manages supervisors and/ or employees responsible for design/ implementation of support engineering programs/ processes

*Directs, manages resources to implement tactical business plans and programs/ projects

*Develops, implements solutions to department issues

Combining the role of Program Manager with Customer Service Business Manager the successful candidate will be an experienced people manager with at least 5 years people management and/or P&L management experience with a proven track record of delivering business results on fixed project timelines.
As Program Manager you will work with the South East Asia Customer Service Manager driving any initiatives which support the continued success and growth of the Customer Service Business in this diverse and fast growing region with the overall aim of improving the profitability, capability and flexibility of the existing Customer Service Team.
The focus will be on helping the South East Asia Service Management team implement changes to enhance our performance against established BFT's, prepare for Internal and External Quality Audits, driving the Technical Training program for our Engineers and also contributing to the long term operational planning process with a horizon of at least three years
As Service Business Manager you will help manage a portion of the Singapore Service alongside the existing business manger with direct responsibility for Customer Satisfaction, P&L and the engagement of the Singapore team.