Sr. Analyst, Cust Service Strategy & Ops

Comcast Philadelphia, PA

About the Job

Business Unit:


This position is responsible for supporting the preparation, review, negotiation, and execution of contractual agreements with third party vendors.& This position will also provide analytical support to Contract and Audit teams, as well as maintain and create departmental reports as requested.& Strong analytical, written and comprehension skills required.& Knowledge of and experience in data analysis also required.&


Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team-make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion and diversity.
  • Do what's right for each other, our customers, investors and our communities.


Core Responsibilities

  • Supports contracting process including negotiation, document drafting, and lifecycle management.
  • Analyzes data to identify risks to Comcast, opportunities for cost reduction, process improvements, and improved efficiencies.
  • Establishes requirements/standards and assesses the quality of the data used for intelligence and decision making.
  • Helps facilitate RFx process from conducting initial due diligence to supporting contract negotiations.
  • Collaborates with internal resources and third parties/vendors for execution of special projects.
  • Updates and maintains various departmental reports.
  • Ensures that data analysis and work products meet required needs.
  • Creates executive PowerPoints and develops spreadsheets, diagrams and process maps.
  • Ensures that all projects are delivered on-time and within scope.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance required. Must be able to work evenings and weekends, variable schedule(s) as necessary.
  • Strong proficiency with Microsoft Word, PowerPoint, Excel, Access (a plus), and Adobe Acrobat.
  • Assists with other special projects as required.
  • Other duties and responsibilities as assigned.



Education Level

  • Bachelor's degree or Equivalent
  • JD and/or MBA a plus

Field of Study

  • Telecommunications, Cable, Law, and/or Consulting.

Years of Experience

  • Generally requires 3-5 years related experience.


Comcast is an EOE/Veterans/Disabled/LGBT employer