Enterprise Customer Program Manager

Agilent Technologies, Inc. Cheadle,

About the Job

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

 

  1. 1. Regional Enterprise Customer Program Management:

 

  • Regional responsibility for strategic and enterprise account management throughout the region of EMEAI.
  • Develops the business within major enterprise-wide programs, often involving multi-function divisions.
  • Responsible for enhancing the partnership between Agilent and our external customers ensuring customers experience Agilent's superior customer service throughout several countries within the assigned customer sites.
  • Performs strategic account management functions within assigned strategic enterprise customers.
  • Works closely with internal customer service delivery team to ensure best in class service delivery to assigned customers.
  • Collaborates with other organisation within Agilent to ensure business opportunities are realized and executed upon.
  • Develops the Agilent/customer partnership.
  • Ensures the success of Agilent strategic account management program.
  • Delivery of Enterprise consultancy services within the Laboratory Productivity Service product portfolio (CrossLab etc...)
  • Supports country service delivery teams on strategic account management within assigned countries.
  • Ensures the success of the overall Agilent business and service levels at assigned customer engagements

 

 

  1. 2. Enterprise Services Implementation Project Management:

 

  • Supports the sale and manages the implementation and development of large integrated Enterprise contract solutions to external customers.
  • Scopes, develops and implements processes and tools that are scalable and repeatable across the organization ready to be deployed at new enterprise services customer facilities
  • Determines overall program/project plan, budget, structure, schedule, and staffing requirements.
  • Translate business objectives into comprehensive implementation work plan covering timeline, resources, dependencies, priorities, risks and milestones;
  • Coordinate and assure project execution including time, schedule, budgets and risk management;
  • Ensures the success of the overall CrossLab Client Program and service levels at assigned customer engagements
  • Builds and maintains client relationships during the implementation and optimization phases.
  • Monitors sub-contractors to assure project deliveries, quality and timeline are met
  • Regularly report on project status to project team, project sponsors, Agilent and Customer upper management;
  • Solves non-routine issues, challenges and problems encountered
  • Escalate to management as needed
  • Maintains project records to ensure all project information is kept and secured