Customer Service Operations Associate

Agilent Technologies, Inc. Default,

About the Job

Agilent's Life Science/ Chemical Analysis Group (LSCA) is a leading provider of analytical instrument systems that enable customers to identify, quantify, analyze and test the molecular, physical and biological properties of thousands of substances and products. LSCA has five sites worldwide: Waldbronn in Germany, Little Falls and Palo Alto in the USA, Tokyo in Japan, and Shanghai in China.

As part of a highly qualified team of hard working and fun loving engineers you are the backbone of our great company by making sure that we stay ahead of the competition and keep on reaffirming our name as a global leader in test & measurement equipment. Part of that position we thank to our ability to provide customers with a superb support team that quickly responds to any issues they may have. Our customer satisfaction rates set us apart from the competition.

As a recent graduated in Chemistry, Biochemistry or Biology you have the responsibility of supporting our clients for on-site installation, implementation, maintenance and repair of many of the quality products that we manufacture and sell. This can be very complex multimillion dollar projects around LC, LC/MS, GC, GC/MS instruments etc. complete with the appropriate software solutions. Additionally you can tweak your consulting skills and improve customer satisfaction by proactively advising customers on preventive maintenance and configurations, which may impact product performance. We will make sure you get all the training and development opportunities you need to become the best in your field.