CALL CENTER SALES ANALYST INTERN

Comcast Philadelphia, PA

About the Job

Business Unit:

Program Overview:

The Comcast Center Internship Program (CCIP) is an internship program based at our headquarters in Philadelphia, PA The program is designed to identify high-caliber talent to build our organization with the best and the brightest students who come from a variety of sourcing channels, including on-campus career fairs, partner organizations, and direct applications. In this role you will immerse yourself into the Comcast culture, working side by side with innovative and talented Comcasters. You will cultivate meaningful relationships and develop strong interpersonal and business skills that will set you apart from your peers. As an intern in the program, you would expect to work a 30-40 hour/week schedule.

Additionally, your experience will include:

- Engagement: Working on creative, innovative, and thought-provoking projects within various business units at Comcast during your cooperative experience

- Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology.

- Professional development: You will be exposed to a variety of professional development topics facilitated through our partners at Comcast University and senior leaders within the organization. These sessions are inclusive of speaker series, skill-building workshops, and networking opportunities.

- Mentorship: Mentoring from fellow colleagues through the Empowering Future Leaders Program (EFLP) to help you navigate your experience, provide coaching, and expand your professional network.

- Fun: Continuously develop relationships with fellow interns through social activities, community building, and networking.

Role Overview

Call Center sales is responsible for interacting with existing and prospective customers through inbound and outbound calling and is the largest volume sales channel of Comcast's residential Xfinity services. The Call Center sales team is responsible for performance management and strategic direction of these sales call centers.

The Call Center Sales Analyst position will be focused on modeling, measuring, and forecasting the success of many strategic initiatives the organization will be launching as part of our overall transformation roadmap. The data and research produced will be used to improve the performance of call center sales. This position will be critical to helping support the continued evolution of the organization by supporting one or more imperative initiatives and measuring the success and ROI (return on investment) from the programs.

Intern will:

- Conduct quantitative and qualitative analysis. Produce reports and scorecards that aid in performance management of Call Center sales team.

- Use data analysis and research to make recommendations to improve the performance of the channel relative to a specific target area or initiative. Package and present these recommendations/insights to Call Center sales leadership in a professional manner.

- Perform various data mining activities to derive insights and asses the validity of data. Make and implement recommendations to improve the accuracy and usefulness of the data environment.

Preferred Qualifications/Requirements

- Currently enrolled and pursuing a Bachelor's degree from a United States-based college or university with the Grad year of 2020 (Juniors)

- Major: Mathematics, Economics, Management Informations Systems, and Computer Science

- Minimum GPA: 3.2

- Must be proficient in Microsoft Office Suite including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

- Experience with Microsoft Excel, required

- The candidate should have an interest in Sales and Marketing and an aptitude for performing data analysis and research

- Must have a passion for using data and research to improve performance

- Must have excellent time management and verbal/written communication skills

- Must have great attention to detail and organizational skills

- Must have ability to interface with all levels of management

- Must be able to work evenings and weekends (when necessary)

- Willingness to learn and work in a fast-paced environment

- Strong interest in the telecommunications, cable and media industries

- Ability to work on a team

- Authorized to work in the United States of America

- Comcast is an Affirmative Action/EEO employer M/F/D/V





Comcast is an EOE/Veterans/Disabled/LGBT employer