AP Customer Service Representative

Comcast Philadelphia, PA

About the Job

Business Unit:

Position Overview:

The AP Shared Service Customer Service Professional serves customers by answering inquiries, determining requirements, resolving problems, fulfilling requests, and accurately updating the customer service database by entering caller information and request. The ideal candidate must have customer focus, customer service experience, call center experience, data entry skills, listening skills, excellent verbal communication skills.

Core Responsibilities:

- Manage high volume of incoming calls

- Answers inquiries and resolves problems by clarifying desired information, researching, locating, and providing information and assigning unresolved problems to Tier II for resolution.

- Assist, under managements guidance, others on team in understanding transaction processing, impact of transactions, requirements for complete and accurate activities

- Support Shared Services management processes (e.g. performance management, continuous improvement initiatives, etc.)

- Ensure compliance with accounting principles, internal policies, standards and Service Level Agreements (SLAs)

- Recognize and communicate potential issues/risks within the team and escalate as required

- Ad Hoc activities associated with the role may be required

Education/Experience:

- 1 + years Call Center/Customer Service Experience

- 2+ years AP processing experience, performance at high level

- Bachelors degree in Business related field preferred





Comcast is an EOE/Veterans/Disabled/LGBT employer