Specl 3, Systems Administration (VEO) Monday - Friday 9:00AM - 6:00PM (EST)

Comcast Atlanta, GA

About the Job

Business Unit:

Job Summary:

Responsible for all aspects of office automation and system
administration support including hardware, systems software, system
performance, security, and system network integration. Has in-depth
experience, knowledge and skills in own discipline. Usually determines
own work priorities. Acts as resource for colleagues with less
experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:


Primary Area of Focus:

-Engineering and Operational support for Virtual Desktop Environment (VDI)

-Translate business requirements into VDI solutions using available tools with

an eye to deliver optimal user experience and keep the environment efficient

-Install and maintain VMware platform upgrades and updates to production

and non-production components within the Virtual Desktop environment

-Monitor compute resources; maintain resource pools and user entitlements,

and applicable policies

-Focus on process optimization at engineering work intake > execution > delivery level

-Update and deploy VDI desktop images

-Diagnose and troubleshoot end user resource and connection issues,

hardware and software problems

-Lead Critical Incident and Post Implementation Reviews related to systems

incidents

-Review and produce documentation and support materials for team process

and procedures

-Engage in capacity plan exercises to ensure adequate system resources.

Continualcollaboration with technical teams and VMware to ensure proactive support

-Participate in the change control process for all planned application and technical activities

-Provide advice, training, and 24x7 technical support, participate in an on-call rotation

Advanced/Expert skillset and knowledge of the following:

-VMware Desktop Virtualization (Horizon View)

-VMware App Volumes

-VMware User Environment Manager

-VMware vSphere

-Microsoft Directory Services (Active Directory and GPO)

-Microsoft Desktop Operating Systems

-Networking, IP Subnetting, DNS, and WINS

Intermediate/Advance skillset and knowledge of the following:

-vRealize Operations (vROPs) for VMware Horizon View

-VMware NSX

-Thin Clients

-Zero Clients

-Microsoft Directory Services (Active Directory and GPO) and PowerShell

-Microsoft Desktop Operating Systems (Windows 7 / 10)

-Networking, IP Subnetting, DNS, and WINS

Working Knowledge of the following:

-Cisco UCS

-EMC XtremIO

Job Specification:
- Bachelors Degree or Equivalent
- Information Sciences, Technology, Computer Science
- Generally requires 5-8 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer