ICA- Career

Agilent Technologies, Inc. Default,

About the Job

Responsible for interfacing with customers,finance representatives to handle a variety of post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as order status, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.Resolves problems by applying established policies, procedures and tactics. Discipline: * Collections Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts. Proficiency in spoken and written english Good communication skills, with the ability to directly interface with external Customers as well as internal departments. Customer contact: 80% vVoice and email communication with the customer required. Required to work closely with Sales & Order management team to resolve customer queries