Technical Programmer Writer

Comcast Seattle, WA

About the Job

Business Unit:

The Comcast Technology Solutions (CTS) User Education team creates high quality technical content, including product documentation and training materials, for CTS products, services, and API libraries. Programmer writers at Comcast Technology Solutions play a vital role in getting internal and external customers up and running by communicating complex technical information clearly and accurately in the written content they produce.

The ideal candidate has a passion for managing multiple competing priorities in a fast-paced, frequently changing environment, the technical background that enables them to easily interact with the product development team and product managers to understand software API usage scenarios, and a demonstrated ability to deliver high quality customer-oriented documentation.

Responsibilities

  • Independently write and deliver comprehensive technical documentation for CTS software products, services, and API libraries. Documentation includes overviews and conceptual content, API reference material and programming guides, code examples, as well as tutorials and other training materials.
  • Help assess and address customer feedback about CTS documentation and products.
  • Implement small software tool features to enable increased productivity and enhanced user experience.
  • Work as an integral member of the product team, providing feedback on the software developer user experience for new and existing product functionality and features.
  • Edit technical documents written by others; use templates, processes, and style guidelines to facilitate and improve writing skills across the organization.

Requirements

  • BA/BS degree or equivalent work experience
  • A minimum of 3 years in a technical writing role, or equivalent software industry experience generating help content for software users
  • Experience working with engineering and product management teams as part of the software development process
  • Experience reading and understanding source code written in Java or other object-oriented language
  • Experience reading and writing JavaScript or another scripting language
  • Experience working with HTML and CSS to develop web pages
  • Familiarity with REST web services and related technologies
  • Experience using and following MSTP or other standard technical style guide
  • Strong written and verbal communication skills
  • Strong attention to detail

About the Company

Comcast Technology Solutions' purpose is to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivaled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at Comcast Technology Solutions.





Comcast is an EOE/Veterans/Disabled/LGBT employer