Specl 2, Prodt Sales Support & Analysis

Comcast Mount Laurel, NJ

About the Job

Business Unit:

Job Summary:
Responsible for administering sales reports and client activity for
Product Sales Support team. Provides analytical and statistical support
and prepares standard sales forecasts, budgets, projections, and other
management reports. Works with moderate guidance in own area of
knowledge.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Responsible for administering sales reports and client activity for
Product Sales Support team. Provides analytical and statistical support
and prepares standard sales forecasts, budgets, projections, and other
management reports.
- Prepares daily, weekly, and monthly sales reports. Tracking,
verifying, and reporting data for the Sales team to support sales
initiatives including sales incentives and contests.
- Responds to and resolves basic account calls and/or escalates
non-technical issues for all accounts to the Product Sales Support
Supervisor.
- Receives agreements from product sales team and enters the information
into databases.
- Acts as liaison between Sales, Marketing, and IT to provide
insight-driven and actionable database query requirements.
- Maintains current information on Comcast products, services,
equipment, and marketing promotions.
- Conducts clerical research which requires an understanding of
departmental programs, policies, and procedures.
- Researches, processes, and manage customer escalations.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Marketing
-
- Generally requires 2-5 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.