HR Manager, Employee Relations

Comcast Grand Rapids, MI

About the Job

Business Unit:

Job Summary:
Responsible for development and implementation of Employee Relations policies and practices. Conducts internal audits of employee relations issues to identify possible violations and makes recommendations of
appropriate actions to resolve issues. Designs, plans, and implements Employee Relations programs, policies, and guidelines to promote and enhance employee satisfaction. Manages team which may include exempt and
non-exempt employees. Serves as subject matter and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of
departmental budget.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job
  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
  • Win as a team-make big things happen by working together and being open to new ideas
  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do
    better for our customers
  • Drive results and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

  • Provides guidance, support and training as a SME Business Partner on employee relations issues.
  • Conducts prompt, thorough investigations in response to employee complaints. Identifies, recommends, and oversees implementation of appropriate actions to accomplish resolution of employee concerns.
  • Identify the organization's strengths, opportunities and risk's. Form strategies that create improved organization outcomes.
  • Identifies, recommends, and oversees implementation of appropriate actions to accomplish resolutions of employee concerns.
  • Conducts employee focus group sessions, employee's surveys, and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership and
    employees to develop and implement action plans.
  • Identifies and addresses trends and develops initiatives to increase employee engagement.
  • Maintains appropriate records of investigations.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent
  • Arts & Humanities
  • Human Resource Certification Institute (HRCI)
  • Generally requires 6-9 years related experience
  • Proven hands on experience with advance analytical skills using Excel and PowerPoint
  • Ability to travel up to 25%

Comcast is an EOE/Veterans/Disabled/LGBT employer