Supervisor Fulfillment

Comcast Elmhurst, IL

About the Job

Business Unit:

Job Summary:
Responsible for providing the necessary supervision and direction to
Fulfillment personnel in the completion of their duties. Trains,
supervises, and evaluates activities of Fulfillment personnel to assure
the highest caliber of customer service. Provides necessary guidance and
leadership throughout the department. Customarily and regularly directs
the work of at least two or more other full-time employees or their
equivalent.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Assists in the development of departmental goals and objectives to
assure effective administration and implementation.
- Evaluates performance of direct reports to determine career
advancement opportunities and special project assignments.
- Generates reports to monitor team metrics and analyze performance.
- Ensures compliance with NCTA standards.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
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- Generally requires 4-7 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer