Field Service Engineer with LCMS experience

Agilent Technologies, Inc. Default,

About the Job

Every day, Agilent Field Service Engineers help customers solve issues at labs where scientists are making discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Belgium and Luxembourg, you will work at a variety of labs, so having a solid understanding of Agilent's portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.

Your responsibilities:
You will be responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
* Installs and optimizes hardware/software/network products and configurations at customer sites.
* Diagnoses and resolves product performance problems.
* Performs maintenance and repair services.
* Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
* Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
* Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
* Serves as an internal resource on technical issues.
* Train other field engineers and customers in the solutions.