Retail Service Associate

Comcast Sacramento, CA

About the Job

Business Unit:


Military Experience Welcome!
Benefits for new hires start on Day 1.

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Summary:
XFINITY Stores are an interactive and fun product theater that treat shoppers to an immersive connected experience with Comcast’s products and services.& At XFINITY Stores, we want our customers to learn by experiencing our products first hand, all while receiving a world class service and sales experience.

The Retail Service Associate supports a world class sales and service experience. The ideal candidate is an organized, detail, and action-oriented individual who operates with a customer-first mentality. A successful Service Associate is a team player who enjoys interacting with shoppers and customers, and is motivated by career potential.&

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Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

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Core Responsibilities:
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
- Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner, and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
- Knows current processes and procedures, and suggests improvements that enhance the customer and/or store experience.
- Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
- Ensures the front of store is welcoming with clean and fully functioning demo devices and accessories.
- Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
- Perform operational and administrative tasks including pulling daily reports for the Store management.
- Complies with all company and retail operational policies and procedures.
- Completes training requirements and actively engages in team huddles and team learning.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.


Requirements:
- Generally requires of 0-2 years of retail or related experience.
- High School Degree or Equivalent required.
- Technology savvy with ability to understand the broad set of XFINITY products.
- Work history demonstrates effective communication, interpersonal, and team-oriented skills that strive toward world class customer experience.
- Strong prioritization, organization, and listening skills with a personable approach and detail orientation.&
- Thrives in a fast paced, changing, high-volume environment.
- Must be able to work nights and weekends, holidays, and variable schedule(s) as necessary.
- Proficiency in all MS Office applications preferred.
- Regular, consistent and punctual attendance.& Other duties and responsibilities as assigned.





Comcast is an EOE/Veterans/Disabled/LGBT employer