Rep 2, Retail Sales (In-Store) (Schaumburg)

Comcast Schaumburg, IL

About the Job

Business Unit:

Job Summary:
Responsible for assessing customer's needs in a local retail store
location; educates them by helping them understand the benefit of
available services and communicates advantages to consumers. Assists
customers and drives sales of Comcast's services including HDTV, high
speed internet, and digital telephone services. Sells the best possible
solution to meet individual needs and delivers superior experience to
customers every day. Is accountable for individual results and impact on
team. Acts as a resource (Lead) for colleagues with less experience.
Works with moderate supervision/guidance.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Advises customers and answers questions relating to products and
services, billing, and all other inquires. Guides customer throughout
sales process to educate them about Company products and services.
- Solicits customer's potential product needs and promotes the
appropriate product to meet their needs. Communicates and demonstrates a
high level of comfort selling Company products and services.
- Consults with customers regarding product specifics and pricing
options, as well as the Company competitive advantages. Resolves
customer billing discrepancies, prepares work orders, arranges for
service appointments, and ensures appropriate follow-up procedures are
- Achieves and exceeds sales goals within the guidelines established by
local market. Reports daily on the number of sales contacts, and other
metrics as required.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer