Partner Account Coordinator

Comcast Centennial, CO

About the Job

Business Unit:

Summary

Responsible for the coordination & and facilitation & of& complex and/or strategic Business& Class customer & orders from point of sale & through installation. & Has developed & specialized & knowledge/skills & in own area. May act as a& resource& for & colleagues with & less experience.

Core Responsibilities

  • Ensure order & coordination, & verification and corrections are& completed within & defined service & level agreements.

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  • Work with & the senior & sales & team& to ensure& customer & orders are processed appropriately.

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  • Assist with incubating process& for & new& products& during the early phases of introduction.
  • Manage strategic accounts.

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  • Work& cross-functionally & with & advanced technical support teams to manage escalation mailboxes and ensure& timely and accurate resolution within & defined & Service & Level Agreements.

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  • Provide& order & support& and coordination & for & advanced voice & and data & services including the small & business, & mid-market and Enterprise channels.

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  • Meet defined & scorecard productivity/quality & metrics.

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  • Ensure& contracts meet& all submission & criteria and compliance requirements and approve/correct or & reject contracts as appropriate.
  • Review& contract and validate & services& with & customers to ensure& accuracy.

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  • Serve& as primary& interface & with & identified customer & IT/technical personnel/vendor/VAR.
  • Navigate through multiple systems & to build, & track and monitor & orders.

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  • Interface & with & various levels of sales, & operations, & engineering, & and other & functional groups to ensure& order & flows appropriately.
  • Identify& opportunities for & improvement & and recommend solutions.
  • Provide& advanced technical support& for & SMB construction customers.

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  • Regular, consistent and punctual & attendance. & Must be& able to work nights and weekends, & variable schedule(s) & and overtime as necessary.
  • Other duties and responsibilities as assigned.

Education

  • High School Degree or & Equivalent

Years of Experience

-& Generally requires 5-7 years related experience

Compliance

Comcast is an EEO/AA/Drug& Free& Workplace.

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Employees at all levels are expected to:

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  • Understand & our & Operating Principles; & make them the guidelines & for & how you& do& your & job
  • Own& the customer & experience-think and act in ways & that put our customers first, & give& them seamless & digital & options at every touchpoint, and make them promoters of& our & products& and services
  • Know your & stuff & -& be& enthusiastic learners, & users and advocates of our game-changing & technology, & products& and services, & especially our & digital tools and experiences
  • Win as a& team& -& make big things happen by working together & and being open to new ideas
  • Be an active part of the Net Promoter & System-a way & of working that brings more& employee and customer & feedback & into the company-by joining huddles, & making call backs& and helping& us elevate opportunities to do

    better for & our & customers

  • Drive results and growth
  • Respect & and promote& inclusion and diversity
  • Do& what' s right for & each other, & our & customers, & investors and our communities

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Comcast is an EOE/Veterans/Disabled/LGBT employer