Receptionist

Comcast Washington, DC

About the Job

Business Unit:

Job Summary:
The role will be responsible for maintaining the reception lobby, answering the main phone line, attending to visitors and dealing with inquiries on the phone and in person. Supplies information regarding the organization to the general public, clients, and customers. Performs other clerical and administrative duties, as assigned. The hours for this position are 8am 5:30pm EST.


Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities


Core Responsibilities:
- Open office each morning
- Turn on lights & TVs throughout office each morning
- Pick up and deliver mail each morning
- Pick up newspapers and place in appropriate locations each morning
- Make coffee every morning
- Answer main switchboard and direct calls and/or deliver messages appropriately-Maintain a reception area that is clean, organized, and presentable
- Greet visitors in a courteous, tactful, and timely manner providing assistance, guidance and direction
- Provide guest names to security as required
- Assign visitors to guest offices
- Help manage conference room calendar via Outlook and ensure all necessary information is provided for meetings- Help manage driver's schedule via Outlook calendar
- Receive incoming packages
- Process building maintenance requests
- Serves as back up for office assistant
- Other duties and responsibilities as assigned


Requirements:
- Computer proficiency with Microsoft Office required
- Well versed in Microsoft Outlook and calendar
- Excellent verbal and written communication skills
- Ability to work harmoniously with other employees at various organizational levels
- Excellent communication skills with customers, co-workers and management
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Ability to lift a minimum of 50 lbs.

Job Specification:
- High School or Equivalent
- Generally requires 0-2 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer