Manager, Xfinity Sales Enablement

Comcast Philadelphia, PA

About the Job

Business Unit:

Job Summary:

The Manager, Xfinity Sales Enablement is responsible for developing and implementing initiatives in support of the Community Account Representative (CAR) and Direct Sales Business-to-Consumer (B2C) channels. This person will lead CAR and Direct Sales projects and programs through needs assessment, Division feedback, cross functional senior level stakeholders, communication, deployment, training and performance reporting/analysis.

Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:
- Develop and present meaningful initiatives within two distinct sales channels: Community Accounts and Direct Sales (B2C)
- Identify and implement cross-functional sales channel synergies
- Build and drive consensus among Division leadership and sales channel owners
- Negotiate priorities and timelines within HQ teams and across Divisions
- Develop high visibility programs to drive business performance
- Concept to completion Project management
- Detail-oriented and able to balance simultaneous initiatives that vary in scope and size
- Technically focused in order to work with teams that own our Salesforce/CRM, tools and apps
- Leverage analytic insight to research program enhancement and redesign options
- Ability to source and report: adhoc data and visualization as well as KPI presentation to senior leaders
- Project manage multiple simultaneous initiatives in both Community Accounts and Direct Sales (B2C) channel
- Communicate ideas, programs and timelines effectively
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or Equivalent
- Generally requires 6-9 years related experience
- Technical/analytical skill (Salesforce Wave/Lightning, Tableau, Excel)
- Field sales including leadership experience preferred
- Previous roles in matrix-managed organization

Comcast is an EOE/Veterans/Disabled/LGBT employer