Business Performance Professional

Comcast Albuquerque, NM

About the Job

Business Unit:

Military Experience Welcomed!

Day 1 Benefits for New Hires!


Job Summary:
The Business Performance Professional is responsible for productivity and business reporting and analysis for the organization, as well as, assisting leadership in the identification, prioritization, and execution of high impact plans for effective and sustainable productivity improvements and cost savings initiatives within the West Division Centers of Excellence.

Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital& tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities


Core Responsibilities:
- Provides weekly, monthly, and annual reports. Provides special reports and analyses to support the business as necessary.
- Supports efforts to maintain accurate master data. Extracts data and& provides analysis of master and transactional data.
- Conduct regular audits to ensure data integrity.
- Identifies issues, analyzes available data and information, and recommends changes to management.
- Creates and maintains multiple operational reporting tools.
- Provides analytical support of actual results against budget and feasibility of proposed business strategies.
- Consolidates data reports and delivers to help drive data-based strategic decision making.
- Provides analysis prior to and following any recommended changes.
- May create and maintain compliance reports that identify discrepancies within the Company's billing systems.
- May conduct regular HRIS maintenance and audits to ensure the quality of data integrity.
- May ensure that all employee records in the HRIS databases are accurately updated in a timely fashion.
- Provides user feedback to management and helps influence future systems enhancements.
- May provide guidance and direction on complex HRIS transactions.
- Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.
- May prepare reports to be used by other departments to correct billing issues.
- Other duties and responsibilities as assigned.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.


Job Specification:
- Bachelors Degree or Equivalent-
- Generally requires 5-7 years related experience

- 2 years Call Center experience desired
- 25% Travel
- Previous supervisor experience preferred

- Spanish fluency desired


Skills & Abilities:
- Proficient in Microsoft office – Excel, PowerPoint, Word, Outlook SharePoint,
- Proficiency in analyzing data and identifying trends
- Ability to effectively build rapport with several cross functional groups within the organization.

- Strong analytical, problem solving and critical thinking skills.
- Strong verbal and written communication skills
- Knowledge of general business operations in a call center environment.
- Strong collaboration and teamwork skills, with the ability to flex leadership style to accommodate a wide variety of team member styles and leverage team diversity.
- Self-Motivated with the ability to work with limited supervision.
- Strong ability to be flexible and adaptable to various changes in day to day operations and based on business needs.
- Strong demonstration of confidentiality

Comcast is an EOE/Veterans/Disabled/LGBT employer