Analyst 3, Billing Systems

Comcast Atlanta, GA

About the Job

Business Unit:

Job Summary:
Responsible for creating and maintaining data integrity across multiple
databases. Leads less experienced senior staff in executing these
changes. Develops methods and procedures to support Systems Management
Server/IS operations. Receives and reviews change requests for rates,
campaigns, and messages from internal customers. Analyzes requests to
ensure that they meet government or operating regulations. Resolves
requests that meet established methods and procedures guidelines.
Presents special requests to management and provides cost-benefit
analysis utilizing technical knowledge and understanding of departmental
methods and procedures. Establishes user accounts and sets appropriate
permission levels based on management requests. Maintains consistency of
system configuration files between corps/databases in order to ensure
consistency of operations. Conforms to regional and corporate standards
where appropriate. Has in-depth experience, knowledge and skills in own
discipline. Usually determines own work priorities. Acts as resource for
colleagues with less experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Provides special project planning, implementation support, and
direction. Projects may include, but are not limited to: new service
launches, conversions, splits/merges, software upgrade communications,
new technology launches, and Data Mart creations.
- Analyzes, communicates, tests, and Q/As complex releases and upgrades
ensuring zero negative customer impact.
- Leads operations change implementation. Monitors the vendor statement
production process.
- Provides support to end users. Identifies problem causes and solutions
for billing and operations programs.
- Completes complex change requests within the required defined
timeframe incurring no late fees and with no unplanned customer or
revenue impact.
- Logs all requests and provides monthly Key Performance Indicator
reports demonstrating performance.
- Coordinates changes with vendor and Data Center. Provides 24/7
production supports when necessary, troubleshooting issues so as to have
the least customer impact.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Mandatory Skills:

  • Advanced Excel experience.
  • Strong analytical skillset.
  • Excellent communication skills

Preferred Skills:

  • SQL experience
  • CSG experience
  • Project planning experience

Job Specification:
- Bachelors Degree or Equivalent
- Information Sciences, Technology, Computer Science
- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer