Eng 1, Engineering

Comcast Wayne, PA

About the Job

Business Unit:

Job Summary:
Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services, and the overall upkeep and maintenance of designated areas of engineering. Performs event
correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting, and break/fix activities.

Core Responsibilities:
- Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.
- Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.
- Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources.
- Identifies potential instrumentation, automation, and standardization required for successful implementation of projects or continued stabilization of deployed products.

- Creating technical documentation for reference and training purposes.

- Provide technical support to applications currently in production.

- Works towards industry standard certifications and education.
- Works with peer operational teams on project implementation.

- Work in an Agile environment with a continuous delivery model

- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Must be able to support an on-call rotation.

- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Engineering, Computer Science

- Basic knowledge and/or experience with Windows/Linux Server build, configuration and administration

- Basic knowledge and/or experience of Programming Languages (i.e. Java, Ruby, Python, Visual Basic, C, C++, HTML etc)

- Experience or interest in media transcoding and quality control (i.e. Rhozet, Dolby, Baton etc)

- Understanding of file-based workflows

- Familiarity of ticket tracking systems for documenting troubleshooting activities and project work (i.e. JIRA, Remedy etc)

- Generally requires 0-2 years related experience

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Comcast is an EOE/Veterans/Disabled/LGBT employer