Staff Assistant II

Standard, The Portland, OR

About the Job

Overview

If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.

 

Facilitate and coordinate Independent Medical Examinations (IME’s) , Functional Capacity Evaluations (FCE’s), and Independent File Reviews (IFR’s) for Benefits Department and Administrative Review Unit.

 

Provide complex administrative support to department, department manager and corporate officer.

Responsibilities

Contribute to the company’s success through excellent customer service and meeting or exceeding performance objectives for the following major job functions:

  • Coordinate and schedule time sensitive referrals working closely with vendors, analysts, claimants and Nurse Case Manager (NCM).  Coordinate vendor services including file copying, mailing, travel, lodging, translator services and accounting for all IME’s, IFR’s, and FCE’s.  Monitor and document all phases of referral and provide timely status reports to involved parties.  Receive and prioritize incoming correspondence and phone calls.  Respond to inquiries regarding status of evaluations and reports.  Prioritize activities in order to meet deadlines.  Consult with NCM appropriately.  Maintain vendor relationships. Maintain confidential department records and files. 
  • Prepare monthly, quarterly and yearly reports, drawing data from a variety of sources within and outside the department.  Compile, coordinate and prepare required departmental reports.     
  • Participate in special projects as assigned.

Qualifications

Education: High School Diploma.

 

Experience: Two years experience in an office environment, or an equivalent combination of education and relevant experience.  Working knowledge of MS Office Suite preferred.

 

Professional certification required: None.

 

Demonstrated skills:  Independent judgment; discretion; customer service skills; excellent written, verbal and interpersonal communication skills; detailed oriented; professional demeanor; basic math skills.

 

Ability to:  Exercise independent judgment; maintain confidentiality; prioritize, organize and coordinate work assignments; use office equipment including PC, calculator, 10-key, fax, photocopy and transcribers; type 60 wpm; communicate and interact with persons at all levels in the organization, industry and community.

 

Working knowledge of:  Industry, company and product terminology; department processes and procedures; department and company organization; operations and procedures; general accounting principles.

 

Advanced knowledge of:  MS Office Suite including word processing, Outlook, spreadsheet and presentation applications; confidential records maintenance.

 

 

 

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

 

For more information regarding your Equal Employment Opportunity applicant rights, click  here.

 

Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.