Business Readiness Analyst

Comcast Philadelphia, PA

About the Job

Business Unit:

Job Summary:
Primary focus of the role will be to plan and execute end to end validation of processes, tools and documentation (Business Readiness Test) in support of sales, service delivery and service assurance functions. Support BRT lead for planning, execution and feedback gathering from internal customers leading up to product and system deployments.

Primary Responsibilities:
- Responsible for execution of Business Readiness Test (BRT) plans with Comcast resources responsible for day to day operations related to Sales, Service Delivery and Service Assurance for Comcast Business Services products
- Participate in cross-functional meetings and lend expertise during product, process and user story creation

- Create and execute test plans for purpose of validating end-to-end processes including strategic systems, product provisioning and customer experience.
- Gather and document feedback on system issues/enhancements, end user content and end to end business processes
- Support documentation, analysis and resolution of key production issues

- Provide operations support via overviews, production issue support, and issue analysis for field resources

- Conduct User Acceptance Test (UAT) for Comcast Business processes and tools

Core Responsibilities:
- Writes and executes tests to validate products and software applications.
- Collaborates with Product and Development teams to identify product and technical requirements.
- Reviews and verifies requirements and design specifications for validity in overall product design, with an emphasis towards product testability and verification.
- Assists in identifying viable test strategies in order to support testing product functionality.
- Works with other Quality Assurance Engineers or Software Engineers to identify, reproduce and document bugs or defects.
- Supports trials of new infrastructure designs/services.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or Equivalent
- Engineering, Computer Science
- Generally requires 2 years related experience

Additional Requirements:

- Prior experience with Comcast Business systems such as CSG, Salesforce and Workbench a plus
- Prior system testing experience a plus
- Requirements, Process and Design documentation a plus
- Experience working with technical delivery teams and in development type environment is a plus
- Experience with User Acceptance test a plus
- Experience with resource training in corporate environment on more technical functions or systems is a plus

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer