Marketing Communications Competitive Product Coordinator

Comcast Sterling Heights, MI

About the Job

Business Unit:

Job Summary:

Responsible for providing support to department leadership in the coordination of related activities to drive budgeted growth and meet retention objectives. Applies standard policies and procedures. Requiressome basic problem-solving. May still be acquiring higher level skills.Works with moderate supervision/guidance. Is accountable for individual
results and impact on team.


Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities

- Coordinates various Marketing programs. Analyzes campaigns and competitive and customer related data.

- Drives product fluency and Xfinity ambassador behaviors through product lab demonstrations, floor communications, and huddle activities.
- Coordinates aspects of Marketing and Sales programs such as collateral materials, campaigns, employee and customer communications, and billing/campaign codes.
- Collaborates with leadership to develop retention and sales strategies to achieve budgeted results.

- Maintains expert level knowledge of our products, industry, and competition.
- Assists system trainers and department heads with product training as well as roll-out incentives.

- Creates reporting and facilitates projects to identify and support department outliers.
- Prepares Incentive proposals to drive center metrics and allocates funds appropriately as described in the budget.
- Supports and guides ethnic marketing efforts (Hispanic, African American etc.)
- Works with division partners and Marketing team on training materials, creative design elements, event promotions, and new tool development.
- Implements and tracks loyalty program initiatives and other retention programs.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Education Level

- High School or Equivalent

Years Experience

- Generally requires 2-5 years related experience

- Basic knowledge of Microsoft products especially Microsoft Excel, Word, and PowerPoint is strongly preferred.

- Experience operating software programs CSG and/or Einstein 360 is strongly preferred.

- Excellent written and verbal communication skills to clearly convey operational information from front-line leadership to c-suite in 1x1, small, and large group presentation formats.





Comcast is an EOE/Veterans/Disabled/LGBT employer