Supv, SMB Direct Sales (CAM)

Comcast Manchester, NH

About the Job

Business Unit:

Job Summary:
Responsible for a team of business to business outbound telesales
representatives that are focused on retaining and growing our existing
customer base. Direct team of representatives on upsell/cross-sell and
renewing existing small-to-medium business customers over the telephone.
Develop, motivate and coach representatives to ensure they achieve sales
quotas through solution based selling and account management.
Customarily and regularly directs the work of at least two or more other
full-time employees or their equivalent.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Lead team focused on retaining existing business customers by example
in key areas: prospecting, time management, funnel management,
forecasting, product knowledge and closing business.
- Coach and develop all sales representatives in providing superior
customer service, achieving quality standards and meeting performance
expectations by giving timely and appropriate feedback.
- Ensure CRM software is accurate and up to date on daily basis.
- Ensure daily activity targets are met.
- Conduct regular team meetings to improve skills, share best practices
and deliver key communications.
- Conduct performance reviews and prepares performance improvement
plans. Hire, discipline, and terminate personnel as necessary.
- Partner with leadership in the business to business organization to
ensure positive working relationships and effective communication
between functional areas.
- Conduct side by side coaching and call monitoring to ensure compliance
with selling company techniques and strategies.
- Work directly with other supervisors to ensure consistency and
teamwork.
- Provide appropriate feedback to management from consumers and sales
representatives to help business continue to grow and evolve.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or Equivalent
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- Generally requires 4-7 years related experience.





Comcast is an EOE/Veterans/Disabled/LGBT employer