Disability Administrative Specialist
About the Job
If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
The Disability Administrative Specialist provides administrative support for the department's management of disability claims including the set-up and distribution of new claims. Review disability claim information received on lower liability claims; administer low maintenance claims; provide responsive customer service to claimants, policyowners, and Benefits staff. Provide clerical support to LTD Teams to contribute to effective management of short and long term disability claims.
Set up new claim files, establish system records, analyze member eligibility for claims rolling from STD to LTD.
Provide clerical support for the department teams management of disability claims, including copying claim files and other copy requests, fiche copying, sorting mail, filing documents in claim files, medical records requests, making member address changes and other tasks as needed.
Maintain reserves on assigned low liability claims, including making timely follow-ups for medical information and updating system records when received. Monitor closed overpaid claims to resolution.
Maintain claim file inventory for department teams by purging claim files and picking up and delivering files as needed from other areas.
Perform other tasks or projects as needed.
Education: High School Diploma or equivalent.
Experience: 6 months relevant work experience or demonstrated customer service experience; or the equivalent combination of education and/or relevant experience.
Professional certification required: None.
Demonstrated Skills: Attention to detail and accuracy; prioritize tasks to meet multiple and changing deadlines; express ideas clearly in written and verbal form; accuracy keyboard 35 WPM; customer service.
Ability to: Review documents for completeness and follow up to secure missing information; review claim facts and apply contract provisions accurately as they apply to new claims set ups and low liability claims; understand automated claim system and other computer applications.
Working knowledge of: Office equipment including word processor or personal computer.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.