CUSTOMER FACING TECH - UN, Columbus Blvd

Comcast Philadelphia, PA

About the Job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.






Core Responsibilities



- Performs routine troubleshooting calls: troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required. Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system requirements. Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.



- Surveys the plant in order to ensure service availability to potential customers.



- Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints.



- Responds to and repairs service interruptions during regular business hours, shift work or when on-call as required. Normal work shift may include evenings and/or weekends. Must be available to work overtime including weekends, evenings and holidays.



- Performs CLI ride-out and track and repair leakage, as necessary. Works and travels in inclement weather.



- Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary. Must have the ability to use basic cable installation tools and



hand tools. Must have the ability to comply with safety procedures and requirements.



Lifts and carries loads of 70 lbs. or more.



- During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner.



- Exposure to dogs and other animals, construction areas, and the public in general as required.



- Works in crawl spaces, attics, and permit required confined spaces. Exposure to moderate noise level.



- Must possess knowledge of basic mathematics, the ability to count and handle U.S. currency, and the ability to communicate with customers in a clear and straight forward manner.






Comcast is an EOE/Veterans/Disabled/LGBT employer