Operational Communications Specialist

Comcast Centennial/CO/US,

About the Job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.






Job Summary:

Fuel the customer experience transformation at Comcast by joining the West Division Operational Content and Communications team and changing the way we empower frontline employees with the knowledge they need to serve customers. By leveraging your skills as a writer, editor, and designer, you will create compelling communications and knowledge management content in support of a fast-moving customer service operation. You will learn the inner workings of our frontline organizations, build strategic relationships at all levels of the business, and pioneer new approaches and mechanisms to informing our frontlines. We are looking for a self-starter who has a passion for writing and communications strategy, excels at building client relationships, and thrives under the pressure of deadline.

Primary Responsibilities:

- Authors, edits, and publishes customer-impacting, operational content on deadline

- Implements best practices for online communications and translates complex information in easy-to-understand phrasing and formats

- Advises clients on sound communications strategies and tactics

- Builds integrated communication plans in support of cross-functional project teams

- Adapts to change with agility and flexibility; develops innovative approaches to communicating with audiences and delivering for clients

Core Responsibilities:

- Manages the organization, documentation, and publication of all customer-impacting content and communications.

- Coordinates with content providers in the design and development of job aids, learning tools, and other communications to enhance user effectiveness.

- Creates strategy and messaging; reviews and edits content of communications materials to ensure content meets established communications standards and guidelines before publication. Ensures prior approvals are coordinated and obtained prior to publishing

- Maintains existing documentation to ensure accuracy and relevance.

- Designs and maintains user feedback reporting systems and provides actionable insight to ensure optimal communications performance.

- Participates in activities designed to improve customer satisfaction and business performance.

- Keeps communications fresh, creative, and engaging.

- Provides mentoring and guidance to Employee Communications Specialist team.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned

Job Specifications:

Education Level-Bachelor's Degree or Equivalent

Years' Experience-Generally requires 5-7 years related experience

Additional Requirements:

- Preferred: Degree in Journalism, Public Relations, English, Technical Writing, Mass Communications Studies or Graphic Design

- Preferred: Past professional experience working in journalism, knowledge management, internal communications, or external communications

- Preferred: Experience with online publishing tools/HTML






Comcast is an EOE/Veterans/Disabled/LGBT employer