Manager, Commercial Customer Operations

Bristol-Myers Squibb Lawrence Township, NJ

About the Job


Manager, Commercial Customer Operations Responsibilities\:

  • Manages a staff of 3-5 Commercial Analysts and Associate Manager.

  • Oversees Commercial month-end activities including tracking request submissions, approvals, and maintenance.

  • Reviews and provides input on all SOX related standard operating procedures, work instructions and audit samples.

  • Ensures all appropriate process and operational documentation is up to date and maintained in a timely manner. 

  • Acts as department subject matter expert for SAP customer master data and determination of customer Class of Trade assignment.

  • Reviews customer account creation and maintenance activities across Customer Operations.

  • Provides guidance to the Commercial Customer Operations Analysts on customer account issues and works frequently with Order to Cash Ops, Government and Public Programs Ops and the other Pricing & Customer Operation functions.

  • Interfaces with systems support and IT to address operational issues with SAP and Model N.

  • Develops, maintains and analyzes Customer Operations performance metrics.

  • Tests and supports SAP and Model N system projects and also works on special projects as required.


Role Requirements\:

  • A minimum of 8 years’ experience in one of the following\: business analysis, financial analysis, audit, contract administration, financial processes, market research or master data administration.

  • Demonstrated ability to identify and implement process and control enhancements

  • Experience with SAP and Microsoft Office. Exposure to Model N or similar system is preferred.

  • Has demonstrated strong organizational, written and communication skills.

  • Strong managerial skills with prior experience managing and leading teams.

Ideal Candidates Would Also Have\: 

  • CPA, MBA and/or solid knowledge and experience in the pharmaceutical industry preferred.

  • Knowledge of the pharmaceutical industry and order-to-cash processes is preferred.

  • Proven managerial experience a plus.

Other qualifications\: 

  • Bachelor's degree in Accounting, Finance, Business or related subjects is required.