Mgr, Infrastructure Eng & Ops
About the Job
Ingram Micro helps businesses fully realize the promise of technology.TM No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.
Why is Ingram Micro the workplace of choice?
- We drive results through creativity and innovation.
- We are a winning team where people are valued for their differences and collaborate to achieve unparalleled success.
- It’s here where you will learn new skills, are encouraged to share ideas and see your contributions at work.
- We thrive on change and use challenges as opportunities to grow our business and our careers.
- We provide our customers and vendor partners outstanding execution and value every day.
The Manager, Infrastructure Engineering & Operations is responsible for managing the delivery of 24/7 global operations support and engineering and design services for the Ingram Micro Microsoft Windows Data Center Server environment.
The operations team provides core Windows operating system support, level 2 Exchange and Lync support, level 2 Citrix XenApp support, level 2 SCCM support, as well as level 2 vSphere ESXi support.
The engineering team provides project design services, delivers M&A integration services, provides global Active Directory and DNS design and engineering services which include security monitoring and availability reporting, trending, and scalability analysis.
The Manager, Infrastructure Engineering and Operations is responsible for delivering a continuously available global Ingram Micro Windows server and application platform, while addressing incidents and requests in a timely manner.
Degree from an accredited university or equivalent job-related experience
4 years of experience as an engineer providing Microsoft architecture and design services.
4 years of experience with change management methodologies and IT Service management.
4 years of experience mentoring or leading teams of technical associates in a large multi-national company