Sr. Channel Account Specialist - Professional and Training Services
About the Job
Responsibilities: With a primary focus of building and maintaining relationships with new and existing customers, the Sr. Channel Account Specialist is known as an expert in their vendor, technology, or category and is responsible for facilitating the introduction of the vendor or technology capabilities, providing educational resources, and driving the sale of technical products, programs and/or services. Typically specializes in representing a highly strategic vendor or category or multiple vendors. Sr. Channel Account Specialist is responsible for growing profitable sales, activations, and/or market share of the assigned vendor(s) or category(s). The Sr. Channel Account Specialist proactively identifies opportunities (and is called on as opportunities are identified) and partners with an account-assigned sales associate to lead educational sessions with the customer and close deals. The Sr. Channel Account Specialist maintains a detailed and advanced level understanding of their assigned vendor(s), technology(s) or category segment(s) and its associated key competitive products including life cycles, pricing programs, and technology advantages and may be required to manage transactions to support vendor and customer needs. This role is also responsible for coaching team members, as well as independently managing complex functions of order management with speed and accuracy in a fast-paced environment and is recognized as being capable of resolving the most complex transactional issues. Generates leads and opportunities for self and sales team members to proactively address and record leads in appropriate pipeline management tools. Consistently achieves short-term and long-term sales and market share goals set forth. May also be required to participate on special project teams across the organization and assist with the training and coaching of for other Channel Account Specialists. May travel up to 15% (which may include international travel). Requirements: High school diploma (or equivalent) and minimum of seven years previous sales/customer service experience (preferably in a related industry) or six years’ experience with Ingram Micro in a sales or customer service capacity equivalent to a Channel Account Specialist. OR a Bachelor’s degree and a minimum of four years previous sales/customer service experience (preferably in a related industry) or three year experience with Ingram Micro in a sales or customer service capacity equivalent to a Channel Account Specialist. Skills: Knowledge of professional, effective telephone techniques and customer care. Advanced technical and product knowledge. Advanced understanding of Ingram Micro programs, products and services is desirable. Skilled in professional sales and negotiations techniques, building solid customer relationships and operating a personal computing. Advanced knowledge of Excel and Word required. Excellent communication skills: written and verbal required. Strong organizational skills and problem solving agility also required. Previous ERP system experience desired. Ability to work as a team member, partner effectively with others, multi-task, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with limited supervision. Able to handle large quantities of information while maintaining a high level of accuracy.