Vocational Case Mgr

The Standard Altavista, VA

About the Job


Employers count on The Standard (www.standard-ny.com) to meet their employees’ needs for group life, disability and dental insurance products and services. But they also know we go beyond simply meeting needs. We help people achieve financial well-being and peace of mind. If you want to make a positive difference for customers, consider pursuing your career dreams with us.


The Vocational Case Manager is responsible for assessing claimants' education, training and work experiences and then identifying vocational assets, alternate occupations and modifications to work site or duties to prevent or minimize disability claims.  The Case Manager develops and implements comprehensive plans of reemployment or vocational rehabilitation for claimants and will collaborate with employers to retain or return employees to work.  This position initiates claim prevention, intervention, and return to work programs for employers. 


Conduct employability assessments from file reviews and during consultations with division benefits staff.  Analyze and interpret vocational and educational records and reports, and interview claimants and employers to determine claimants' transferable skills and their ability to perform own or other occupations, with or without modifications.  Recommend alternate occupations claimants could perform; include identification of assistive devices for job performance.  Provide wage and labor market information.

Develop, document and implement comprehensive and cost-effective return to work or retraining plans for claimants, which address medical, vocational and psychosocial components.  Communicate with claimants, employers, medical treatment providers, outside rehabilitation counselors, and other carriers, such as workers’ compensation providers to ensure understanding and the goal of returning to work.  Motivate claimants and employers to participate in light duty or rehabilitation programs to ensure return to work.  Develop, hire, train and manage an effective network of vocational rehabilitation providers across the country.  Assure cost containment and effective utilization of outside vendors and accommodation expenses. 


Provide claim prevention services by working with employers to evaluate their organizations' trends in disabilities.  Coordinate site visits and assessments; advise on educational programs for employee groups; recommend job site modifications and safety or procedural changes. Understand employer requirements under the Americans with Disabilities Act and coordinate workplace modifications.  Collaborate with sales, underwriting, and our medical and benefits staff to recommend, develop and implement intervention and return to work programs and practices for employers and to promote sales and service to inforce and potential policyholders.

Develop and conduct vocational education and training for division claims personnel.


Education: Bachelor of Science or Master of Science in a related field.


Experience: A minimum of four years’ work experience in the vocational rehabilitation field, or the equivalent combination of education and/or relevant experience.


Professional Certification Required: Current CRC, CDMS, ARM, CCM or CPDM designation or ability to obtain such a designation within 2 years of hire.  


Demonstrated Skills: Application of advanced vocational knowledge and development of appropriate strategies for effective claim resolution.  Effective identification and resolution of problems.  Persuasive communication with claimants, employers, physicians, and others.  Clear expression of ideas in both written and oral communications.  Effective collaboration with peers and team members.


Ability To: Achieve professional designation.  Utilize computer software and hardware applications.  Communicate by telephone.  Shift priorities to meet demands from various customer groups. Make decisions in the absence of specific direction.  Facilitate group discussions.


Working Knowledge Of: Government resources and programs for rehabilitation and retraining services, and how to establish a claimant support system; the Americans with Disabilities Act, family leave laws, Fair Claims Settlement Practices Act, and laws governing client confidentiality.


Advanced Knowledge Of: Vocational rehabilitation concepts and practices including job development and placement, and, development of retraining programs.


Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc., StanCorp Investment Advisers, Inc. and StanCorp Mortgage Investors, LLC, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


For more information regarding your Equal Employment Opportunity applicant rights, click here.


Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871.  This number is only for the use of individuals with disabilities who need accommodation with the application process.  General inquiries about application status will not be addressed.