About the Job
Ingram Micro helps businesses fully realize the promise of technology.TM No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.
Responsibilities: With a primary focus of building and maintaining client relationships with existing Ingram Micro customers, the Market Development Specialist is responsible for implementing, driving and advancing vendor, technology, or category strategies, programs, solutions, and trainings with customers and sales associates. The Market Development Specialist is responsible for enabling profitable sales, activations, and market share of the assigned product line. The Market Development Specialist is called on as opportunities are identified and partners with account-assigned sales associates to lead educational sessions with the customer and support closing deals. The Market Development Specialist develops and maintains a detailed understanding of their assigned vendor, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages and may be required to manage transactions to support vendor and customer needs. The Market Development Specialist serves as a liaison between Ingram Micro and the vendor or overlay division and leverages competitive information to the advantage of both the vendor and Ingram Micro. Generates leads and opportunities for self and sales team members to proactively address and record leads in appropriate pipeline management tools. Requirements: High school diploma (or equivalent) and minimum of two years previous sales/customer service experience (preferably in a related industry) or one year experience with Ingram Micro in a sales, support, or customer service capacity. OR a Bachelor’s degree and a minimum of one year previous sales/customer service experience (preferably in a related industry). Skills: Knowledge of professional, effective telephone techniques and customer care. Moderate technical and product knowledge. Basic understanding of Ingram Micro programs, products and services is desirable. Skilled in personal computing. Moderate knowledge of Excel and Word required. Excellent communication skills: written and verbal required. Strong organizational skills and problem solving agility also required. Ability to work as a team member, partner effectively with others, multi-task, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with some supervision. Able to handle large quantities of information while maintaining a high level of accuracy.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.